Refund Policy

1. Overview

At Biosspine, we aim to deliver high-quality nutrition consulting and educational content. We understand that circumstances change, and this policy explains when and how you may request a refund for services or products purchased from us.

This Refund Policy applies to all purchases made directly through our website at biosspine.world or through direct communication with our team. It should be read in conjunction with our Terms of Use and Privacy Policy.

2. Company Information

• Company Name: Biosspine
• Address: 75 9th Ave, New York, NY 10011, USA
• Phone: +1 212-652-2110
• Email: assist@biosspine.world

3. General Refund Principles

We handle refund requests fairly and transparently. The eligibility for a refund depends on the type of service or product purchased, the timing of your request, and whether the service has been partially or fully delivered.

All refund requests must be submitted in writing via email to assist@biosspine.world or through our contact form. Verbal refund requests are not accepted. Please include your full name, order or booking reference, date of purchase, and reason for the refund request.

Refunds are processed to the original payment method used for the purchase. Processing times vary by payment provider but typically take 5 to 10 business days after approval.

4. Consulting Services

4.1 Initial Consultation Sessions

If you cancel a scheduled consultation at least 48 hours before the appointment time, you are eligible for a full refund of any prepaid session fee. Cancellations made between 24 and 48 hours before the appointment may receive a 50% refund or credit toward a future session, at our discretion.

Cancellations made less than 24 hours before the scheduled appointment, or failure to attend a scheduled session without prior notice (no-show), are not eligible for a refund.

4.2 Multi-Session Packages

For packages that include multiple consulting sessions, unused sessions may be refunded on a pro-rata basis if you cancel before the second session has taken place. Once the second session has been completed, the package is considered partially delivered and refunds are limited to unused sessions only, calculated at the individual session rate.

4.3 Completed Sessions

Consulting sessions that have been fully delivered are generally not eligible for refunds. If you believe a session did not meet the agreed scope of service, you may submit a written complaint within 7 days of the session date. We will review your concern and may offer a partial refund, a no-cost follow-up session, or another resolution at our discretion.

5. Personalized Meal Plans

Personalized meal plans are custom-created based on information you provide. Due to the bespoke nature of this service:

• Full refunds are available if you cancel before work on your plan has begun.
• Once draft materials have been shared with you, a partial refund of up to 50% may be available if you are unsatisfied with the initial direction, provided you notify us within 5 business days of receiving the draft.
• Finalized and delivered meal plans are not eligible for refunds once you have confirmed acceptance of the completed plan.

6. Educational Products and Digital Materials

6.1 Downloadable Guides and Resources

Digital educational products such as downloadable guides, recipe collections, and reference materials may be refunded within 14 days of purchase if you have not downloaded or accessed the content. Once digital content has been accessed or downloaded, it is considered delivered and is not eligible for a refund, except where required by applicable consumer protection law.

6.2 Educational Programs and Challenges

Enrollment in structured educational programs (such as our 4-week, 8-week, or 12-week programs) may be refunded under the following conditions:

• Full refund if cancellation occurs before the program start date.
• Partial refund (pro-rata based on remaining modules) if cancellation occurs within the first 7 days of the program and you have accessed no more than one module.
• No refund after the first 7 days of the program or after accessing more than one module, whichever occurs first.

7. Subscription Services

If we offer subscription-based access to educational content or ongoing consulting support, you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds for partial billing periods are not provided unless required by applicable law or unless the cancellation is due to a service failure on our part.

8. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered as described at the time of purchase.
• Digital products that have been downloaded or accessed.
• Gift purchases redeemed by the recipient.
• Services purchased at promotional or discounted rates where the discount was conditional on a no-refund policy clearly stated at the time of purchase.
• Third-party fees or charges not collected directly by Biosspine.

9. Service Cancellation by Biosspine

If we cancel a scheduled service due to consultant unavailability, technical issues, or other reasons within our control, you will receive a full refund or the option to reschedule at no additional cost, at your preference.

If we discontinue a program or service you have purchased but not yet received, you will receive a full refund for the undelivered portion.

10. Refund Request Procedure

To request a refund, follow these steps:

1. Send a written request to assist@biosspine.world with the subject line Refund Request.
2. Include your full name, email address used for purchase, order or booking reference number, date of purchase, and a clear explanation of your reason for requesting a refund.
3. Our team will acknowledge your request within 2 business days and provide a decision within 10 business days.
4. If approved, the refund will be processed to your original payment method within 5 to 10 business days.

You may also submit a refund request through our contact form at contact.html, selecting the appropriate subject in your message.

11. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of access to any remaining services or digital products.

We will cooperate fully with payment processors during dispute investigations and provide documentation of service delivery where applicable.

12. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. If you are located in a jurisdiction that provides mandatory cooling-off periods or other non-waivable consumer protections, those rights apply in addition to the terms described here.

For customers in the European Union, the 14-day right of withdrawal may apply to certain digital content and services, subject to exceptions where performance has begun with your prior express consent.

13. Store Credit Alternative

In some cases, we may offer store credit instead of a monetary refund. Store credit can be applied toward any future service or product offered by Biosspine and does not expire for 12 months from the date of issuance. You are not obligated to accept store credit in lieu of a refund to which you are entitled under this policy.

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Modifications apply to purchases made after the date of the change. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

15. Contact Information

For refund inquiries or to submit a refund request, please contact:

• Biosspine
• 75 9th Ave, New York, NY 10011, USA
• Phone: +1 212-652-2110
• Email: assist@biosspine.world